Voices From The Pod: Alice Lane, Senior Operations Manager – South

Thank you to Alice Lane, one of our Senior Operations Managers at Zeelo for taking us through how we cultivate and sustain such fantastic relationships with our operator partners and just what goes into the operational logistics of operator partnerships.

The task is not for the faint-hearted so we have split the UK teams across north and south across all business verticals to streamline operations.

Voices From The Pod: Tom Kinsey, Senior Operations Manager – North

Thank you to Tom Kinsey, one of our Senior Operations Managers at Zeelo for taking us through how we cultivate and sustain such fantastic relationships with our operator partners and just what goes into the operational logistics of operator partnerships.

The task is not for the faint-hearted so we have split the UK teams across north and south across all business verticals to streamline operations.

Voices From The Pod: Sophia Gale, Customer Success Manager – Education

The provision of home-to-school transport can often be a thankless and laborious task but with access to a dedicated customer success manager, we are taking away some of the stress and minutiae of managing such a service in-house.

Thank you to Sophia Gale, one of our Customer Success Managers in the education team for explaining how we cultivate such fantastic relationships with our schools.

Voices From The Pod: Emma Ferries, Senior Manager – Customer Care

We believe that exceptional customer service and support should be at the forefront of any business, and here at Zeelo, we are no exception.

We sat down with Emma Ferries, our Senior Manager for Customer Care at Zeelo to take a look at how we shape, sustain and develop the customer care and support experience for our riders and use this to fuel the growth and evolution of our organisation.